We're Here to Help
Reach out anytime. Our team responds within 24 hours, usually faster.
Reach out anytime. Our team responds within 24 hours, usually faster.
Product question, support need, retail partnership — we'd love to hear from you.
Free express shipping on orders $199+. Delivery in 3-7 business days worldwide. Carbon-neutral logistics.
30-day risk-free trial. Don't love it? Return for a full refund. No questions asked.
2-year limited warranty on all watches. 3 years on Apex. Accidental damage protection available.
Mon–Fri: 6am–6pm PT · Sat: 8am–2pm PT · Sun: Email & chat only
30-day risk-free trial. If you're not satisfied, return in original condition for a full refund. Prepaid return label provided. Refunds process within 5 business days.
Free express shipping on orders $199+. Delivery: 3-7 business days within North America and Europe, 7-14 days worldwide. Tracking number within 24 hours of order.
FDA-cleared ECG is available in: US, Canada, EU/EEA, UK, Australia, Singapore, Hong Kong. Pursuing clearance in additional markets. All other health features available globally.
Yes! All models: 5 ATM (50m) minimum — swimming and showering. Apex: 10 ATM (100m) — recreational scuba. Rinse with fresh water after saltwater exposure.
Yes. WHALETECH Health app available on iOS 16+ and Android 13+. Syncs with Apple Health and Google Health Connect.
End-to-end AES-256 encryption. On-device AI processing — raw sensor data never leaves your devices. HIPAA-compliant cloud. Never sold or shared. Export or delete anytime.
Absolutely! Standard 22mm quick-release spring bars. Swap bands in seconds — no tools needed. Compatible with any standard 22mm strap.
2-year limited warranty on manufacturing defects. 3 years for Apex. Accidental damage protection available for $39/year. Does not cover normal wear or unauthorized modifications.
Our team is here 24/7. We typically respond within 2 hours during business hours.
We'll get back within 24 hours.